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REFUND POLICY 

RETURNS

Applicable products are returnable/exchangeable within the applicable return window of 15 days if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Our Website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several items are excluded from being returned that are perishable in nature which are as follows:-.

Food, flowers, newspapers, books, and periodicals cannot be returned.

In addition, we do not take intimate or hygienic goods, toxic objects, or flammable substances or gases.

Additional non-returnable items includes:-

  • Event Tickets
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return will be processed only if:

  1. it is determined that the product was not damaged while in your possession;
  2. the product is not different from what was shipped to you;
  3. the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):-

  1. Book with obvious signs of use
  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  4. Any item that is returned more than 15 days after delivery

 

  1. REFUNDS (IF APPLICABLE)

We will send you an email after your return has been received and examined to advise you that we have received your returned item. We will also tell you if your refund has been approved or rejected.

If you are authorised, your refund will be processed and a credit will be made to your credit card or original mode of payment within a set number of days. Products purchased by international customers are not eligible for returns.

  1. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received your refund yet, kindly follow the following steps:-

  1. Double-check your bank account.
  2. Then contact your credit card company; your refund may take some time to be formally posted.
  3. Contact your bank next. Before a refund is posted, there is usually some processing time.
  4. If you've done everything else and still haven't gotten your refund, please contact us at support@droomplanet.com.

 

  1. SALE ITEMS (IF APPLICABLE)

Only regular-priced purchases may be refunded; discounted items or items purchased in Sale, however, cannot be refunded.

  1. EXCHANGES (IF APPLICABLE)

Items are only replaced if they are faulty or damaged. Send us an email at contact@droomplanet.com if you need to swap it for the identical item.

If a replacement request is made and the vendor does not have the exact identical product in stock, no exchange will be provided.

  1. GIFTS

If you purchased the item as a gift and it was shipped directly to you, you will get a gift credit for the amount of your return. A gift voucher will be issued to you after the returned item has been received.

If the item was not identified as a gift when purchased, or the gift giver had the order delivered to them to give to you later, we will send a refund to the gift giver, and he will be notified of your return.

  1. SHIPPING

To return your merchandise, please send it to: Mumbai MH, India.

You will be responsible for your own shipping charges when returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you get one.

The time it takes for your returned merchandise to reach you may vary depending on where you reside.

If you are shipping an item worth more than Rs. 5,000, you should use a trackable shipping service or get shipping insurance. We make no assurances that we will receive your returned goods.

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